HELP TOPICS

Search

How do I find motorcycles for sale near my home?
Why can't I find the ads I want?
What if I still can't find what I want?
How does the search form work?
Is there more help available?
Parts and Accessories Search Tips

Place An Ad

How can I sell a vehicle on CycleTrader.com?
How much does an ad cost?
How do I take a good photo?
How long will my listing stay online?
What if I want to change the price or something else about my ad?
Where do I place a "wanted" ad?
What photo content is not allowed?
What photo file format do I use?
What if my photo is too large?
What size do my photos need to be?
I have forgotten my password.
My manufacturer or model is not listed?
Can I advertise more than one item in a single ad?
I'm still stumped, help?
Can I change the item for sale in my ad?
What are the rules for placing a private party ad?
What if my photo is too small?
What should I do if I was unable to upload photos?
What if I don't have a digital camera?
What is your refund policy?

Advertising

How can I advertise services or products of interest to motorcycle riders on your site?

Magazines

Can you mail me a copy of the magazine?
Can I subscribe to your magazine?

General

Are you interested in advertising your product/service on CycleTrader.com?
Wish to report suspicious activity by a seller or buyer?
Is there more help available?
How do I find a dealer near me on your site?
Do you have more information about motorcycles on the site?
Parts & Accessories Dealer Shipping Times
Using the Shopping Cart
What Happens When You Place an Order for Parts and Accessories?
Problems with Parts and Accessories Dealers
Contacting Your Parts and Accessories Dealer on CycleTrader.com
Payment Safety and Security for Parts and Accessories on CycleTrader.com
Are you selling your motorcycle, PWC or snowmobile?
Are you a power sports dealer?

My Garage

What is My Garage (now My Trader)?
Do I need another password for My Garage (now My Trader) and what is the profile?
Why should I sign-up for My Garage (now My Trader)?
What is a saved search?
How does the Saved Cycles feature work?
What is "My Place an Ad"?
RVTraderOnline.com Help Center

Place An Ad


What is your refund policy?

TraderOnline.com offers affordable, competitive pricing for advertising that provides wide exposure for the item you are selling. Effective enhancements are available to improve the chances of a buyer noticing your Ad. TraderOnline.com, therefore, does not offer refunds on advertising fees.

At your request, we will:

  • Correct any mistakes we have made in the ad at no charge
  • Correct mistakes that you made during submission of the ad at no charge
  • Make enhancements to your ad for an additional charge
  • Cancel your ad if it has been less than 24 hours since publication.

TraderOnline.com adheres to the following policy with respect to requests for refunds of listing fees. You must notify us by phone within 24 hours of publication of an Ad for ANY consideration of a refund . TraderOnline.com will provide a refund only for the following reasons:

  1. Your Ad has not been posted and you wish to cancel the Ad. Ads that require photos to be uploaded must first allow 24 hours, or up to 48 hours for multiple photos to post; OR
  2. You mistakenly ordered and paid for duplicate Ads through TraderOnline.com and wish to cancel, and obtain a refund on, the duplicate(s) only. TraderOnline.com will not, however, provide a refund on the original Ad.

Traderonline.com will not consider any refund request, for any reason, if the request is made more than 24 hours after an ad has been published in our magazine(s) or on our website(s).

TraderOnline.com is not responsible for, and will not provide refunds for any other reason, including but not limited to, a change of mind regarding ad content or enhancements, or errors or omissions in ad content or enhancements. We will make every reasonable effort to satisfy our advertisers but we are not responsible for lack of response to an ad, lack of inquiries or offers to purchase the item. If the item has been sold via another means, the advertiser may cancel the ad, but will not receive a refund, either in whole or in part.

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