HELP TOPICS
Search
How do I find motorcycles for sale near my home?Why can't I find the ads I want?
What if I still can't find what I want?
How does the search form work?
Is there more help available?
Parts and Accessories Search Tips
Place An Ad
How can I sell a vehicle on CycleTrader.com?How much does an ad cost?
How do I take a good photo?
How long will my listing stay online?
What if I want to change the price or something else about my ad?
Where do I place a "wanted" ad?
What photo content is not allowed?
What photo file format do I use?
What if my photo is too large?
What size do my photos need to be?
I have forgotten my password.
My manufacturer or model is not listed?
Can I advertise more than one item in a single ad?
I'm still stumped, help?
Can I change the item for sale in my ad?
What are the rules for placing a private party ad?
What if my photo is too small?
What should I do if I was unable to upload photos?
What if I don't have a digital camera?
What is your refund policy?
Advertising
How can I advertise services or products of interest to motorcycle riders on your site?Magazines
Can you mail me a copy of the magazine?Can I subscribe to your magazine?
General
Are you interested in advertising your product/service on CycleTrader.com?Wish to report suspicious activity by a seller or buyer?
Is there more help available?
How do I find a dealer near me on your site?
Do you have more information about motorcycles on the site?
Parts & Accessories Dealer Shipping Times
Using the Shopping Cart
What Happens When You Place an Order for Parts and Accessories?
Problems with Parts and Accessories Dealers
Contacting Your Parts and Accessories Dealer on CycleTrader.com
Payment Safety and Security for Parts and Accessories on CycleTrader.com
Are you selling your motorcycle, PWC or snowmobile?
Are you a power sports dealer?
My Garage
What is My Garage (now My Trader)?Do I need another password for My Garage (now My Trader) and what is the profile?
Why should I sign-up for My Garage (now My Trader)?
What is a saved search?
How does the Saved Cycles feature work?
What is "My Place an Ad"?
General
Problems with Parts and Accessories Dealers
Disputes - Out-of-Stock Orders - Unreceived Orders - Incorrect Orders - Bounced E-mails
CycleTrader.com wants every order to go as smoothly as possible, but in rare cases, disputes will occur. Since the sales agreement is between the buyer and the seller, CycleTrader.com cannot intervene in the event of a dispute. Buyers should contact their seller with questions about an order made through CycleTrader.com.
There are two ways for you to find the dealer's e-mail address. The e-mail notification that is sent to you following a purchase includes this information.
If you ever have questions before making a purchase, just find the seller's contact information in your Shopping Cart.
Dealers work hard to ensure that stock is on hand for delivery, but now and then the availability of a listed item will change by the time an order is placed. If a dealer is unable to deliver, they should refund you promptly so that you can place a new order. Please know that occasionally items may be out of stock.
If you paid for an order and the estimated delivery date passes, you have the right to be concerned. Dealers are responsible for communicating with you and for correcting any problems that might arise with lost shipments, damaged items, or other mishaps. If a dealer on CycleTrader.com fails to deliver, we want to know about it to help prevent such problems from occurring.
Like unreceived orders, wrong orders should be brought to your dealer's attention. Contact your dealer for assistance. If a dealer on CycleTrader.com fails to deliver, we want to know about it to help prevent such problems from occurring.
Dealers are required to have valid e-mail addresses; dealers who do not are violating our Participation Agreement and Terms of Service. If your e-mail to a seller bounces, please report this. You will not receive a reply to your report, but our Investigations team will follow up with the dealer.
If you cannot reach your dealer, please review the guidelines above for help in resolving your order concerns.
